Triptel

eSIM Setup Guide

Takes about two minutes. Install it a day or two before you travel if you can — it won't start using up your validity until it actually connects to a network.

An eSIM can only be installed once. If you delete it from your phone, it usually can't be reinstalled — check your plan details, and ask Support before removing it.

iPhone

  1. 1Connect your iPhone to Wi-Fi (installing an eSIM needs an internet connection).
  2. 2Open the QR code from your order email, or open My eSIMs on this site and tap "Install on iPhone".
  3. 3Go to Settings → Cellular (or Mobile Service) → Add eSIM → Use QR Code, and scan it — or tap the install link directly from the email.
  4. 4Choose labels for your lines (e.g. keep your home line as default for calls/SMS, and use the new eSIM for data) under Settings → Cellular.
  5. 5Turn on Data Roaming for the new eSIM: Settings → Cellular → [your eSIM] → Network Selection / Data Roaming → On.
  6. 6That's it — your validity period starts counting once the eSIM connects to a network in your destination, not at install.

Android

  1. 1Connect your Android phone to Wi-Fi.
  2. 2Open the QR code from your order email, or open My eSIMs on this site and tap "Install on Android" (on supported devices this installs directly, no scanning needed).
  3. 3Otherwise go to Settings → Network & internet → SIMs (or "Connections" → "SIM card manager" on Samsung) → Add eSIM / Download a SIM → scan the QR code.
  4. 4Make sure the new eSIM is enabled, and that mobile data + data roaming are turned on for it under its SIM settings.
  5. 5Set your preferred SIM for mobile data to the new eSIM so your phone actually uses it abroad.

Menu names vary slightly by brand (Samsung, Xiaomi, Oppo, etc.) — look for "eSIM" or "Add SIM" under your SIM/network settings.

If it's not connecting

  • Toggle Airplane Mode on and off, or restart your phone.
  • Check the eSIM line has Data Roaming turned on — most data-only eSIMs need this explicitly enabled.
  • Make sure the eSIM line (not your home SIM) is selected for mobile data.
  • Check your eSIM's usage and expiry any time from the tracking link in your order email, or from My eSIMs.
  • Still stuck? Contact Support with your order number.
← Check device compatibility